Last updated: 19 April 2026
Please note: This policy is provided in good faith. For specific legal advice tailored to your situation, please consult a qualified solicitor.
1. What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to website owners about how their site is being used.
Cookies set by the website operator are called “first-party cookies”. Cookies set by parties other than the website operator are called “third-party cookies”.
2. How We Use Cookies
We use cookies to:
- Ensure our website functions correctly for all visitors
- Understand how visitors use our website, so we can improve their experience
- Maintain the state of certain features, such as our chatbot widget, during your visit
We do not use cookies to serve targeted or behavioural advertising, and we do not sell cookie data to third parties.
3. Types of Cookies We Use
3.1 Strictly necessary cookies
These cookies are essential for our website to function and cannot be switched off in our systems. They are typically set only in response to actions you take, such as submitting a form. Without these cookies, certain parts of our website would not work. No consent is required for strictly necessary cookies under the Privacy and Electronic Communications Regulations (PECR).
3.2 Analytics cookies
These cookies allow us to count visits and measure how visitors move around our website. All information collected is aggregated and anonymised — it does not directly identify individual users. We use this data to improve how our website performs and what content we provide. These cookies require your consent under PECR.
3.3 Functional cookies
These cookies enable enhanced functionality and personalisation, such as maintaining the state of a chat session during your visit. They may be set by us or by third-party providers whose services we have added to our pages.
4. Specific Cookies in Use
The following cookies are currently set when you visit our website:
| Cookie name | Set by | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users for analytics reporting | 2 years |
| _gid | Google Analytics | Distinguishes users; resets each browser session | 24 hours |
| _ga_[ID] | Google Analytics | Stores and updates a unique value for each page visit | 2 years |
We may also set short-lived session cookies (which expire when you close your browser) for operational purposes such as maintaining form state or chatbot session continuity.
5. Third-Party Cookies
Some cookies on our website are set by third-party providers. We do not control these cookies and recommend you review each provider's privacy and cookie policy for full details.
- Google Analytics — used to measure website traffic and usage. Google may process analytics data in the United States under Standard Contractual Clauses. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.
- AI chatbot widget — our website loads a third-party chatbot widget which may set functional cookies to maintain session continuity during a conversation. Please refer to that provider's privacy policy for full details [to be confirmed].
6. How to Control Cookies
You can control and manage cookies in several ways. Please note that disabling certain cookies may affect the functionality of our website.
6.1 Browser settings
Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when a new cookie is set. Refer to your browser's help documentation for specific instructions:
- Google Chrome: Settings › Privacy and Security › Cookies and other site data
- Mozilla Firefox: Settings › Privacy & Security › Cookies and Site Data
- Safari: Preferences › Privacy › Manage Website Data
- Microsoft Edge: Settings › Cookies and site permissions
6.2 Google Analytics opt-out
You can prevent Google Analytics from collecting data about your visits by installing the Google Analytics opt-out browser add-on, which is available for all major browsers.
7. PECR Compliance
We are committed to complying with the Privacy and Electronic Communications Regulations (PECR) in conjunction with the UK GDPR. Under PECR, we obtain your consent before setting any non-essential cookies on your device. Strictly necessary cookies do not require consent and are exempt under PECR Regulation 6(4).
Where consent is required, it must be freely given, specific, informed, and unambiguous. You may withdraw consent at any time by adjusting your browser settings as described in section 6.
8. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or changes in applicable law. Any material updates will be reflected on this page with an updated “Last updated” date.
9. Contact Us
If you have any questions about our use of cookies or this policy, please contact:
- Company: Zempotis Ltd
- Email: hello@zempotis.co.uk