Legal Information

Last updated: 19 April 2026

1. Introduction and Acceptance

These Terms and Conditions (“Terms”) govern your use of the Zempotis Ltd website and the services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Please read these Terms carefully before proceeding. If you have any questions, contact us at hello@zempotis.co.uk before engaging our services.

2. Who We Are

Zempotis Ltd (“Zempotis”, “we”, “us”, “our”) is a company registered in England and Wales. Our contact email is hello@zempotis.co.uk.

3. Services We Provide

Zempotis provides digital services to businesses, including but not limited to:

• Business website design and development
• AI chatbot implementation and ongoing management
• AI inbound call handler setup and management
• Custom software and internal systems development
• Customer support system setup and management

The scope, specification, deliverables, and timeline for each engagement are agreed in writing prior to commencement of work. Nothing in these Terms constitutes an offer to provide services; a separate written agreement is required.

4. Acceptable Use

You agree to use our website and services only for lawful purposes. You must not:

• Use our services to engage in any unlawful, fraudulent, or harmful activity
• Attempt to gain unauthorised access to our systems, data, or those of our other clients
• Use our services to transmit unsolicited communications, malware, or harmful content
• Infringe the intellectual property rights of Zempotis or any third party
• Misrepresent your identity or affiliation when engaging our services
• Attempt to reverse-engineer, copy, or resell any deliverable or system we build without prior written consent

We reserve the right to suspend or terminate services immediately if we reasonably believe you are in breach of this section.

5. Intellectual Property

Unless otherwise agreed in writing:

• All intellectual property in our website — including design, content, and code — belongs to Zempotis Ltd or its licensors
• Upon full payment for a completed project, you receive a licence to use the deliverables for your own business purposes
• Any third-party components, frameworks, or open-source libraries included in a project remain subject to their respective licences
• Zempotis retains the right to reference completed work in our portfolio and marketing materials unless you request otherwise in writing before project commencement
• Content, data, and materials you provide to us remain your property; you grant us a limited licence to use them solely for delivering the agreed services

6. Payment Terms

6.1 Monthly subscriptions

Our services are available on monthly subscription plans. Fees are charged monthly in advance. Pricing is as published on our website at the time of written agreement. Current plans are Starter, Pro, and Enterprise.

6.2 Cancellation

You may cancel your subscription at any time by providing written notice to hello@zempotis.co.uk. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial months or for services already delivered.

6.3 Late payment

We reserve the right to suspend services in the event of non-payment after [X days'] written notice. We may charge interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

6.4 Price changes

We may amend our pricing with [30 days'] written notice. If you do not wish to continue at the revised price, you may cancel your subscription in accordance with section 6.2.

7. Client Responsibilities

You agree to:

• Provide accurate, complete, and timely information necessary for us to deliver the agreed services
• Respond to requests for approval, content, or feedback within agreed timescales; delays caused by your failure to respond may affect delivery timelines and costs
• Ensure you hold all necessary rights to any content, images, data, or materials you provide to us
• Not provide content that is unlawful, defamatory, obscene, or infringes any third-party rights
• Keep any login credentials, API keys, or access tokens we provide to you secure and confidential
• Review and test any deliverables promptly and notify us of defects within a reasonable period of delivery

8. Our Liability and Limitations

8.1 Our total aggregate liability to you for any loss or damage arising in connection with our services — whether in contract, tort (including negligence), or otherwise — shall not exceed the total fees paid by you in the [12] months immediately preceding the event giving rise to the claim.

8.2 Subject to clause 8.3, we are not liable for:

• Indirect, consequential, or special loss
• Loss of profits, revenue, or anticipated savings
• Loss or corruption of data or information
• Damage caused by your failure to meet your responsibilities under section 7
• Any failure or disruption caused by third-party service providers, including but not limited to hosting providers, AI platforms, payment processors, or communication services
• Inaccuracies or errors in AI-generated content or outputs produced by systems we build on your behalf (AI outputs are probabilistic in nature and must be reviewed before being relied upon)

8.3 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under English law.

9. Warranties and Disclaimers

We warrant that we will provide our services with reasonable care and skill in accordance with good industry practice.

We do not warrant that:

• Our services will be uninterrupted, error-free, or entirely free from security vulnerabilities
• AI tools and automated systems will be completely accurate at all times — AI outputs are inherently probabilistic and should be reviewed by you before being acted upon
• Any specific business outcomes (such as increased sales or search rankings) will result from the use of our services

Our website and any information on it are provided “as is”, without warranty of any kind beyond what is required by law.

10. Termination

10.1 Either party may terminate a services agreement at any time by giving [30 days'] written notice to the other party.

10.2 We may terminate immediately, without notice, if:

• You materially breach these Terms and fail to remedy the breach within [14 days] of written notice from us
• You become insolvent, enter administration, or have a liquidator or administrator appointed
• We reasonably believe that continued performance of the services would expose us to legal, regulatory, or reputational risk

10.3 On termination for any reason, all outstanding fees for work completed or subscriptions due shall become immediately payable.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute.

12. Disputes

We encourage you to contact us in the first instance at hello@zempotis.co.uk if you have any concerns. We will endeavour to resolve all disputes fairly and promptly. If a resolution cannot be reached informally, the matter shall be referred to the courts of England and Wales as set out in section 11.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to existing clients with reasonable notice. Continued use of our services after the effective date of any changes constitutes acceptance of the updated Terms. The current version of these Terms is always available on this page.

14. Contact Details

For questions about these Terms or any aspect of your engagement with us, please contact:

• Company: Zempotis Ltd
• Email: hello@zempotis.co.uk